db336 Privacy Policy — How We Handle Your Data

1. Introduction

db336 is committed to protecting the privacy of all users of its platform. We collect only the personal data that is necessary to provide our services, verify user identity, process transactions, and comply with applicable legal and regulatory obligations. We do not sell, rent or trade your personal data to third parties for their own marketing purposes under any circumstances.

This policy is written in plain English to ensure that every db336 player — whether based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna or elsewhere in Bangladesh — can read and understand it without difficulty. If you have questions about how we handle your data, our support team is available 24 hours a day and can be reached via live chat or by email at the address shown in the footer of this page.

Privacy at a Glance

2. Information We Collect

db336 collects personal data in four main categories. We collect only what is necessary to operate the platform safely and in compliance with applicable obligations. The categories are as follows:

3. How We Use Your Information

db336 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is not listed below without first obtaining your explicit consent:

• To create and manage your db336 account, verify your identity and age, and authenticate your login sessions securely.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records of all transactions on your account.
• To comply with applicable legal and regulatory obligations including anti-money laundering (AML) requirements, age verification requirements, and reporting obligations to relevant authorities.
• To detect and prevent fraud, money laundering, match-fixing, bonus abuse, and other forms of prohibited activity on the platform.
• To send you account-related communications including transaction confirmations, security alerts, and notifications about changes to our Terms & Conditions or Privacy Policy.
• To personalise your experience on db336, including displaying relevant promotions and game recommendations based on your activity history, where you have not opted out of such personalisation.

4. Legal Basis for Processing Your Data

db336 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity — processing is required to fulfil our obligations under the account agreement between db336 and you as a registered player, including providing access to games, processing payments, and managing your account.
• Legal obligation — processing is necessary to comply with applicable legal requirements, including AML regulations, age verification obligations, and financial reporting duties.
• Legitimate interests — processing is necessary to protect db336 and its users from fraud, to maintain platform security, and to improve the services offered to Bangladesh players.
• Consent — where we rely on consent as the legal basis (for example, for marketing communications or optional personalisation features), you may withdraw that consent at any time by contacting our support team or by adjusting your account preferences.

5. Sharing Your Information

db336 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each specific purpose:

• Payment processors and financial service providers — we share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard and our banking partners solely to process deposits and withdrawals. These providers are bound by their own strict privacy and security obligations.
• Game providers — to deliver the games available on db336, certain game activity data may be shared with our licensed game providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi. This data is limited to what is required for game operation and fairness verification.
• Regulatory and law enforcement authorities — where we are required by law or court order to disclose personal data to a government authority or law enforcement body, we will comply with that requirement. We will notify affected users where permitted to do so by law.
• Identity verification service providers — where KYC verification is required, we may share identification documents and relevant personal data with our trusted verification partners. These partners are contractually prohibited from using your data for any purpose other than identity verification.

In all cases where data is shared with third parties, db336 ensures that appropriate data processing agreements are in place to require those parties to handle your data securely, use it only for the specified purpose, and not disclose it further without authorisation. db336 remains responsible for your personal data and will take reasonable steps to ensure that third-party recipients protect it appropriately.

6. Cookies and Tracking Technologies

db336 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used so that we can make improvements that benefit players. We use two categories of cookies: essential cookies, which are required for the platform to function correctly and cannot be disabled; and analytics cookies, which help us understand user behaviour in aggregate and improve the platform experience.

You can manage or disable non-essential cookies at any time through your browser's cookie settings. Please note that disabling certain cookies may affect the functionality of the db336 platform — for example, you may be required to log in again on each visit if session cookies are disabled. db336 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Security

db336 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL encryption for all data in transit, access controls limiting which db336 staff can access personal data, secure data storage on encrypted servers, regular security audits, and monitoring systems designed to detect and respond to suspicious access attempts.

Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your db336 account or personal data has been compromised, you must contact our support team immediately. db336 will investigate all reported security incidents promptly and take appropriate action to mitigate any harm. Where a data breach is likely to result in a risk to your rights or freedoms, we will notify you as quickly as is reasonably practicable.

8. Data Retention

db336 retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. In general, account registration data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. Game activity logs are retained for a shorter period unless specific circumstances require longer retention.

Where personal data is no longer required for any legitimate purpose, db336 will securely delete or anonymise it in a way that ensures it cannot be linked back to you. If you request deletion of your data before the end of the applicable retention period, we will explain which data we are required to retain by law and for how long, and will delete all other data promptly.

9. Your Rights

As a user of db336, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email. We will respond to all data rights requests within 2 business days:

• 1
  Right of AccessYou may request a copy of all personal data that db336 holds about you, free of charge. We will provide this in a commonly used electronic format within a reasonable period.
• 2
  Right to RectificationIf any personal data that db336 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with details of the correction needed.
• 3
  Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. This right is subject to our legal retention obligations.
• 4
  Right to Restrict ProcessingIn certain circumstances you may request that db336 restricts the processing of your personal data — for example, while a dispute about its accuracy is being resolved, or while an objection to processing is being considered.
• 5
  Right to Data PortabilityWhere processing is based on your consent or on contractual necessity, you may request that db336 provides your personal data to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you wish.

10. Children's Privacy

db336 is strictly a platform for adults aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If you are under 21, you must not use or attempt to access db336. If db336 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child has registered an account with db336, please contact our support team immediately and we will take prompt action.

11. Third-Party Links

The db336 platform may contain references to third-party services such as payment providers and game studios. These third parties operate under their own privacy policies, and db336 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of db336. Links to external services are provided for informational purposes only and do not constitute an endorsement of those services or their privacy practices.

12. Changes to This Privacy Policy

db336 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, we will notify registered users by displaying a notice on the platform or by sending a notification to the mobile number registered to your account. The updated policy will take effect from the date it is published on db336.pro. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way db336 handles your personal data, please contact our support team. You can reach us via the live chat feature available on the platform at any time, or by email at the address displayed in the footer of this page. Our support team is available 24 hours a day, 7 days a week, and Bengali-language support is available at all times.

All privacy-related requests and data subject access requests will be acknowledged within 24 hours and resolved within 2 business days where possible. For complex requests involving large volumes of data or requiring coordination with third-party processors, we will keep you informed of progress and provide a final response within a reasonable period. db336 will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive.